Jobs at Wiggle

Our History

 Our History

We are passionate about everything we do and driven by our winning teams, who value the unique strengths we each bring. We will encourage you to be who you want to be, to achieve your best and work together to achieve our company goals.

Wiggle started out as Butler Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butler Cycles went online with the launch of Wiggle. In 2016, we merged with Chain Reaction and are now a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries, in 10 languages and 14 currencies.

We have offices based in Portsmouth, Belfast and Edinburgh, and our distribution centre is based in Wolverhampton.

We are always looking for great talent to join our team, so whether you’re a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There’s a place for everyone in our winning team!

You won’t just be joining the WiggleCR family, we’re part of something bigger. We are now proud members of the Signa Sports United family!

For your chance to join the winning team and be part of our success story contact our Talent Team at Jobs@Wigglecrc.com

Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Come Join the Wiggle Team - How to Apply

 Come Join the Wiggle Team - How to Apply

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

How to Apply

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wigglecrc.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

Wiggle Work and Play – The Benefits

 Wiggle Work and Play – The Benefits 

We are always looking for talented individuals who are passionate about what they do! We offer rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

 

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we also offer you:

• Excellent career progression opportunities

• A company culture that promotes work life balance

• Commitment to continued learning and development

• 25 days annual leave, with an additional day after 3, 5 and 10 years’ service, to a maximum of 28 days

• Pension & Life Insurance

• Staff discount

• Healthcare Scheme and an Occupational Health service

• Flexible working hours are available for some of our roles

• Free tea and coffee

• Onsite parking

• Monthly company sporting events

• Casual dress

Warehouse Operative - Picker and Packer

We are recruiting for Pickers and Packers to join our Warehouse team in Bilston, Wolverhampton. For more information on how to apply please contact us on 07824 482 025 or wiggle@encoremanagedservices.co.uk

Customer Service Adviser Product Expert

Job Title:  Customer Service Advisor - Product Expert 

Location:  Portsmouth

Position type: Full time, Permanent

Do you understand the importance of outstanding customer service?

As a customer service bike product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and provide detailed product information, recommendations and resolving issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 3 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. #comejointheride!

Digital Marketing Analytics Manager

Job Title:  Digital Marketing Analytics Manager

Location:  Portsmouth or Belfast (Working in the office 2/3 days per week and the other days from home)

Position type: Full time, Permanent

As Digital Marketing Analytics Manager, you will drive best value to the business from our marketing technology and third-party suppliers. You will act as expert in the ecosystem across the business, and how our solutions play a part within that. You act as technical lead for our development projects.

 

Responsibilities:

• Manage data, where that data is not feed into the corporate business intelligence solution

• Enable the business to embed analytics with each new project, development, partner, brand and product

• Complete advanced Google Analytics implementations using Google Tag Manager and building or spec’ing Data Layers

• Provide live access to real-time customer data • Practical appreciation for managing large datasets

• Write new tags in Google Tag Manager using JavaScript / JQuery to extract, modify and utilize information on a website

• Assist with reviewing requirements, creating spec’s, naming conventions and plans for appropriate tracking of client websites

• Troubleshoot existing set ups, providing solutions or implementing the updates required

• Audit Google Analytics set-ups to ensure accurate reporting

 

Who we are looking for:

• Experience with Google Tag Manager and/or other tag management platforms

• Best practice understanding of coding practices

• UAT testing experience

• Familiar with building data layers

• Experience working with digital marketing and user experience teams

• Ability to troubleshoot code implementations

• SQL experience - experience with BigQuery is a bonus

• Experience with statistical modelling languages (such as R or Python) – Not essential

• Willingness and enthusiasm to learn and try new things

• Experience with Google Cloud Platform Qualifications: Google Analytics qualification (Desirable)

Business Analyst Manager

Job Title: Business Analyst Manager

Location: Portsmouth

Position type: Full time, Permanent

WiggleCRC are looking to recruit a Business Analyst Manager or an experienced Lead Business Analyst to join the ride! What will you be doing? You will be responsible for the business analysis required to drive strategic change through the organisation. We are currently working on several large business transformation programmes whereby BA leadership is critical to success. Leading a team of 5 BAs to identify business requirements and specify effective business processes changes, through improvements in systems, data, procedures, and other organisation change.

Responsibilities:

· Mentor, support, develop and recruit a team of successful business analysts that can be deployed to all areas of the business;

· Lead the selection of appropriate business analysis methods, tools, and approaches which suits the demands of the change within WiggleCRC;

· Ensure analysis of business change identifies solutions that deliver business benefit at the earliest opportunity;

· Ensure the quality of business analysis work and documentation meets the high standards required by the business

· Translate to senior management technical complexities and identify potential solutions which drives benefit at the earliest opportunity;

· Build strong relationships with key stakeholders of change across the business;

· Undertake Business Analysis activities when required to serve the demand from the business;

· Investigate, identify and present where appropriate, new technologies or processes that will enable the business units to deliver their strategic goals;

· Support the in-house and remote development teams in the delivery of the solution and coordinate UAT and business-readiness tasks;

· Working with Head of Business change to continually improve the project lifecycle, flexing ways of working to suit each project as it arises;

· Guide senior management towards accepting change brought through process and organisation change;

Experience:

· Experience of working on a large business change programme would be beneficial

· Experience of working within retail would be beneficial

· Experience of working at a senior business analyst level including situational leadership skills.

· Experience of line management of a team.

· Comprehensive understanding of Business Process Management.

· Possess the ability to understand how IT systems and technology can helps solve business problems.

· Experience of working on multiple projects concurrently and be able to manage the priorities within your workload, as well as assist in management and prioritisation of the wider team where required.

· Experience producing customer journey maps and wireframes with good understanding of usability and accessibility design best practices would be a significant advantage. · .

· Experience working within the mobile channel and on international / multi-lingual sites would be an advantage.

Digital Customer Acquisition Manager

Job Title:  Digital Customer Acquisition Manager

Location:  Portsmouth 

Position type: Full time, Permanent 

WiggleCRC are looking to recruit an experienced Digital Customer Acquisition Manager to join the Ride!

What will you be doing

You will be responsible for the acquisition of customers through a range of targeted initiatives across mid funnel channels. You will work closely with our external media partner to ensure integration & consistency across our media mix. 

Responsibilities: 

  • Owning the consistency and cross channel integration throughout the funnel, ensuring brand guidelines are adhered to across our digital communications
  • Owning the customer audience targeting roadmap across all digital channels
  • Responsible for owning consistency across WiggleCRC digital ads and creative 
  • Owning and developing the WiggleCRC digital global trading plan for deployment through our external media partner 
  • Owning our group affiliate strategy
  • Overseeing the planning & overseeing the execution of our campaigns with external media partner
  • Overall responsibility for maximising exposure & sales of our 3rd party services (insurance & cycle to work).
  • Provide strategic support of our digital marketing direction
  • Close working relationship to the Digital Performance Manager role to ensure paid social and performance channels work in unison
  • Reporting on weekly and monthly results including outcome of actions taken and development actions required. 
  • Budgeting and invoicing.

Experience: 

  • 5 years+ experience within a  paced digital marketing environment 
  • Leadership and management experience of team members covering a multitude of digital marketing positions
  • Experience working across mid funnel channels (not limited to Facebook Ads, Youtube & Display) & audience targeting 
  • Owning agency relationships & stakeholder communications
  • Experience managing a team or agency fulfilling multiple digital channels
  • Beneficial to have experience owning digital campaigns on a global level

PDI Technician

WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.

What will you be doing?

The successful candidate will work on the assembly of bikes in line with PDI process

Main Duties and Responsibilities

  • Set up and configuration of high quality bikes before dispatch.
  • Monitoring and assessing quality of completed bikes using quality checklists
  • Ensure compliance with all Health and Safety regulations
  • Completion of regular housekeeping duties

Who are we looking for?

  • The ability to demonstrate proficiency in bike assembly
  • Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process
  • 6 months experience in a workshop environment.
  • Proven quality control with the ability to identify bike faults
  • Positive can do attitude
  • Excellent attention to detail

Desirable Criteria:

  • Cytech Qualification - level 2 essential, level 3 desirable
  • Actual exposure to the Warehouse Management System and Live- Apps in relation to bike order process

 

Product Manager - Own Brands

Trading Brands Product Manager | Portsmouth or Belfast  | Full time, Permanent    

WiggleCRC is looking to recruit an experienced Product Manager to join the ride in Belfast!  

What will you be doing?

The Trading Brands PM is responsible for a number of key brands within the Our Brands portfolio. Trading Brands cover bicycle parts and accessories and account for significant revenue and profit within the business. The range is broad and the portfolio and supply base is large and varied.  

You will join the Our Brands Hard Goods Team in Northern Ireland and as a product manager, you will manage a product range end to end – from sourcing, manufacture to sales via Wiggle, CRC, and a growing distribution network.  

As the product manager, you will have the opportunity to shape ranges and build brands- you're the key touchpoint and representative for the brands that fall within the area.   

Responsibilities: 

  • Drive continuous improvement and development within the Trading Brands ranges. 
  • Identify new opportunities for growth and bring these to market with speed and consideration 
  • Bring the broader team along the journey- present your ranges, rationales, and brand strategies. 
  • Be an ambassador and positive influence within the team promoting and representing the brands appropriately 
  • Negotiate product costs to ensure margin is optimized 
  • Foster strong supplier relationships driving product development within the factories 
  • Work alongside the distribution arm of the business to build a strong dealer network 
  • Work alongside the R&D team to design and develop specific products in-house. 
  • Support and manage all suppliers during design and development stages to ensure accurate, cost-effective sampling procedures. 
  • Support and Manage the Purchase order process to ensure hitting key deadlines 
  • Ensure consistent approach is maintained across ranges from process to product quality, fit and finish. 
  • Ensure all suppliers are compliant with safety and ethical standards 
  • Ensure all product is tested to at least minimum standards and that all product is fit for purpose 
  • Facilitate on-time delivery into the Wiggle warehouses, ensuring that constant communication between Development and Suppliers      

Experience: 

  • Minimum 3 years’ experience within a Buying role 
  • Asia sourcing/ experience of working with a wide supply base 
  • Managerial and leadership skills to include collaboration, team working within a rigorous but supportive framework 
  • Project management skills 
  • Sports business experience (Desirable)     

 

Buyer

Job Title:  Buyer

Location:  Portsmouth

Position type: Permanent

WiggleCR are looking to recruit a Buyer to join the team in our Portsmouth office!

What will you be doing?

You will be selecting the most appropriate suppliers, products, and negotiate industry leading prices and terms, and work with the Buying Assistant to set up all products with the correct data in a timely manner.

Key Responsibilities:

  • To monitor sales and margin performance, identify variances against budget and implement resulting actions.
  • Cost price negotiations
  • Supplier Terms / Deals negotiations
  • On Boarding new Suppliers, Brands and Products
  • Exiting poor selling / non profitable Suppliers, Brands and Products
  • Managing supplier relationships
  • New product / Brand trialling
  • Communicating relevant details to the wider business (Marketing / International)
  • Maintaining product ranges within the range plan parameters
  • Calculate sell through plans
  • Work closely with merchandising team on inventory analysis to ensure optimum fulfilment levels

Experience:

  • Experience of Buying or Merchandising
  • Understanding of range building
  • Ability to operate within budgeted frameworks
  • Ability to introduce new Brands or Products that prove successful
  • Experience of E commerce business practices.
  • Experience with Oracle Business Intelligence Reporting and GFK Retail Intelligence Tools

Apparel Product Developer

Job Title:  Apparel Product Developer

Location:  Portsmouth

Position type: Full Time, Permanent

WiggleCR are looking to recruit a Apparel Product Developer to join the team in our Portsmouth office!

What will you be doing?

You will design, develop and manufacture ranges of products in line with range strategy and profit requirements of Wiggle. To ensure originality and effectiveness of all products through design and development.

Taking an assigned brief and work with all members of the own brand team from product managers, designers, buyers and merchandisers to ensure products are designed, developed and manufactured to Wiggle’s required standard.

Key Responsibilities:

  • To develop and manufacture innovative and good quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
  • Factory and vendor selection by project and product, taking a full view of CSR issues. Definition and application of vendor scorecard.
  • Present for sign off all ranges in line with critical path, and then subsequently all key sample approval points. To maintain a full sample library for future reference.
  • Negotiate costs with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
  • Manage individual projects with supporting documentation, sampling & testing to a critical path, ensuring all products and ranges are launched on time
  • Work with factories and partners to develop products in all aspects from trim to fit to fabric, agreeing price in line with packaging, labelling, MOQ’s, Lead times, shipping etc
  • Maintain full development records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  • To review customer feedback and roll this into constant product review and improvement.

Experience:

  • Experience with a sportswear brand or a similar role.
  • Technical garment creation skills
  • Garment production and manufacturing knowledge
  • Fabric (and trim) market knowledge
  • Experience of Far East business culture
  • Adobe Illustrator and Microsoft Office skills

Junior Apparel Product Developer

Job Title:  Junior Product Developer

Location:  Portsmouth

Position type: Permanent – Full Time

WiggleCR are looking to recruit a Junior Apparel Product Developer to join the team in our Portsmouth office!

What will you be doing?

You will develop and manufacture ranges of products in line with range strategy and profit requirements of Wiggle. To ensure originality and effectiveness of all products through design and development.

You will work within the development team and alongside other departments and be responsible for taking products from development stages through to production.

Key Responsibilities:

  • Working closely with Design, Development and Merchandising teams to build innovative and good quality products for our target customer.
  • Liaise with all teams and support Senior developer and Development Manager on development of new products and in ensuring design, fit and colour continuity of existing ranges.
  • Liaise between design team & factories on translation of design packs into detail product packs.
  • Create and maintain specs for garments, select fabric and trims based on design aesthetics and desired product performance while maintaining the commercial viability of the product
  • Manage individual projects, ensuring supporting documentation e.g. workbooks, BOMs, sampling & testing of fabric, product wear testing is initiated and completed within agreed critical path and ready for timely launch or presentation at a stage gate meeting.
  • Organize fit review meetings with design, support development team in measuring and fitting proto samples, sending fit & construction comments to factories, ensuring consistency of fit throughout the protos to size sets, pre-production and shipment samples.
  • Organise review of faulty/returned products and customer feedback and support development & design team to incorporate it to improve product design, performance and quality.
  • Organise and take ownership of raising payment requisitions for assigned own brand suppliers, in conjunction with other authorised users.
  • Have a keen awareness of relevant sports brands

Experience:

  • Experience with a sportswear brand or a similar role would be desirable
  • Adobe Illustrator and Microsoft Office skills
  • Product Development, garment production and manufacturing knowledge
  • Fabric (and trim) market knowledge, preferably performance fabrics
  • Creative design capability

Learning and Development Manager

Job Title:  Learning and Development Manager

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCR are looking to recruit a Learning and Development Manager to join the team in our Portsmouth office! This role will require regular travel to our Wolverhampton and Belfast offices.

What will you be doing?

You will be responsible for learning initiatives that enable our people and the company to constantly evolve and develop. Designing and implement initiatives with leadership, management, business and personal progression and best practice in mind, with the intention to expand on the talents and skills across all employees at all levels within an organisation.

Key Responsibilities:

  • Creating training programs that are aligned with the organisation’s objectives and having a strong understanding of what these are
  • Full ownership of our internal training programs (Xcelerate), developing this further, and set up courses to meet business needs
  • Responsibility for training and development plans, and offering support, guidance for both employees and manager alike.
  • Acting as the link between development needs, learning, performance management and talent.
  • Having an awareness of the allocated budget and an ability to find solutions to meet the needs of the business.
  • Building relationships with 3rd party training providers as necessary
  • Ownership of internal training program, external training as necessary, and the apprenticeship Levy.
  • Evaluate and report on the success of development plans, ROI and effectiveness of training and development activities

Experience:

  • Management, development and talent training
  • Designing and supplying a variety of training styles
  • Building relationships with external suppliers
  • Managing budgets & people
  • Confident in both written and spoken communication with the ability to present to large audiences

Qualifications:

  • Qualified to degree, CIPD or CTP level, or equivalent

Principal Developer

Job Title:  Principal Developer

Position type: Full Time Permanent

WiggleCR are looking to recruit a Principle Developer to join the team!

What will you be doing?

You will be responsible for the technical implementation strategy of our software projects. We are in the process of modernising its ecommerce platform and you will play a lead role in this project and on our future roadmap.

Key Responsibilities:

  • Leading the technical implementation of our strategy
  • Building a technical talent pool. Helping to identify skills gaps and recruiting to fill those.
  • Building relationships with delivery partners, ensuring quality and adherence to technical strategy.
  • Supporting technical decision making, especially to facilitate delivery of future roadmap. Working closely with architects, product owners, business analysts to ensure delivery is feasible.
  • Act as an SME for development decisions. Help to drive decisions on technology. Understand the impact those decisions will have to ensure the correct options are chosen.
  • Ensuring the architecture of applications allows for flexibility and scalability. Make decisions that create reusable components.
  • Mentoring other team members to ensure they’re able to deliver software of the required quality.
  • Line management of team members (monthly 1-1, 6-month review and goal setting)
  • Drive best practices within the development team, including agile methodologies, automated testing, continuous deployment.

Experience:

  • Industry experience as a software developer
  • Experience as a technical lead. You’ve been the person your colleagues come to when they need to understand the technical details
  • Experience with multiple languages. We use Javascript, C# so knowledge of those would be an advantage, but there might be opportunities we’re missing for others.
  • Experience building modern websites. You know the pros and cons of react or angular. You’re opinionated on SPAs and MFEs.
  • Experience with testing frameworks. You know when to use TDD, BDD, you know the value of code coverage.
  • Experience with REST, GraphQL and other communication protocols. You know when to keep it simple and when to push the boundaries.
  • Experience with containerisation, cloud hosting. We use GCP and Azure. You like to use the right tool for the job, you don’t reinvent the wheel, and you’re confident in learning new technology. You understand the benefits of IAC.
  • Experience with CI tooling. You believe your tools should make your life easier and to help prevent accidents.

Customer Service Advisor German Speaking - Full time and Part time

Job title - Customer Service Advisor - German Speaking (Full time or Part time)

Location - Portsmouth

Are you a fluent German speaker looking to further your career?

As a German speaking customer service advisor you will be representing Wiggle, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our German and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:06:00 - 14:00

Week 3 and 4:12:00 - 20:00

1 in 3 weekends, shifts between 10:00 - 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

Being diverse and inclusive are key to our company values. You can find out more about the actions we’re taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Customer Service Advisor French Speaking

Position - Customer Service Advisor French Speaking

Job type - Permanent, Full time

Location - Portsmouth

Are you a fluent French speaker looking to further your career?

As a French speaking customer service advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:06:00 - 14:00

Week 3 and 4:12:00 - 20:00

1 in 3 weekends, shifts between 10:00 - 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

Being diverse and inclusive are key to our company values. You can find out more about the actions we’re taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Junior BI Reporting Analyst

Job Title:  Junior BI Reporting Analyst

Location:  Portsmouth

Position type: Full Time, Permanent

WiggleCR are looking to recruit a Junior BI Reporting Analyst to join the team in our Portsmouth office!

What will you be doing?

We are looking for a talented and enthusiastic person to join our team, where you will be a key part of supporting the BI function in providing reliable, timely and insightful performance reports and management information. You will also assist in developing new reporting and dashboards, to increase efficiency and improve performance.

Key Responsibilities:

  • Help ensure the delivery of enterprise-wide reporting and dashboards
  • Support the management of all current OBIEE report generation and delivery
  • Support the data reporting processes, providing an accurate view of performance into overall executive and senior team’s reporting
  • Help to develop and evolve performance metrics across the reporting suite
  • Respond to and resolve issues raised by the business with business reporting
  • Deliver ad hoc reports and carrying out ad hoc analytics exercises.
  • Evaluate new solutions, procedures, practices, and approaches
  • Keeping abreast of business changes and direction to ensure that business reporting is up to date and relevant.

 

Experience (essential):

  • Working experience of SQL, Data mining, and analysis
  • Experience of producing and delivering reporting and or Management information.
  • Experience of Data Visualisation and presentation.
  • Strong MS Excel, Outlook, Word
  • Excellent organisational skills and ability to multi-task and prioritise contending demands
  • Excellent communication skills, able to disseminate ideas in a clear, concise manner to the relevant stakeholders
  • You have a keen attention to detail and eye for accuracy

Experience (Desirable):

  • Experience with Oracle OBIEE 12c
  • Experience with Modern BI / Analytic platforms such as Looker / Power BI / Qlik (desirable)
  • Experience of Business intelligences systems and processes
  • Experience in retail or ecommerce

UI Designer

Job Title:  UI Designer

Location:  Portsmouth

Position type: Full Time, Permanent

WiggleCR are looking to recruit a UI Designer to join the team in our Portsmouth office!

What will you be doing?

You will be responsible for contributing to the development of the User Interface across all customer contact points at WiggleCR with the aim of creating a seamless and consistent design language across each of the individual company brands.

Key Responsibilities:

  • Communicate design rationale and approach and how it relates to research findings, brand requirements and user needs. Prototype concepts from those designs for validation through testing.
  • Follow, contribute and maintain a shared design language system for each of our brands, for reuse across our digital platforms.
  • Design for mobile, tablet and desktop (device agnostic) including responsive websites using mobile first techniques.
  • Participate in and contribute to design critiques and post project reviews
  • Promote discourse about good design as a positive impact on the user. Promote UI within the company, especially around the design language systems that we create and maintain for the company to use.
  • Constantly review new developments within the design industry, identifying new trends in user interface design, industry tooling, and design processes. Be able to understand which parts of the design to retain and which to improve upon.

Experience:

  • Previous User Interface Design experience
  • Experience of atomic design, Design systems and web standards
  • Device agnostic design experience, across both mobile and web
  • Experience user centered design approach
  • Experience working in an Agile development environment

Treasury Assistant

Job Title: Treasury Assistant

Location:  Portsmouth

Position type: Full time, Permanent

WiggleCR are looking to recruit a Treasury Assistant to join the team in our Portsmouth office!

What will you be doing?

You will assist the Treasury manager with the Banking operations day-to-day cash management. You will ensure sufficient funds in the relevant Bank accounts to meet Business requirements.

Key Responsibilities:

  • Reconcile bank statements in 14 currencies across 6 businesses
  • Uploading and Matching statement lines within Cash Management module in Oracle Fusion
  • Review cash receipts for Spanish bank transfers and order release
  • Download from Banking platform and allocate daily bank statements
  • Currency exchange rate daily recording, weekly/monthly review and uploading to Fusion
  • Month end reconciliations to Trial balance

Experience:

  • Previous accounts experience would be desirable
  • Good level of Excel skills
  • AAT qualified would be desirable.